Cloud computing is a general term for anything that involves delivering hosted services over the Internet. These services are broadly divided into three categories: Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS) and Software-as-a-Service (SaaS). The name cloud computing was inspired by the cloud symbol that’s often used to represent the Internet in flowcharts and diagrams.

Cloud computing is the fastest growing trend of online file access being used by businesses, organisations and companies worldwide. Cobalt Cloud also solves your business communication needs with a combination of groupware and CRM tools. Your company will be able to schedule meetings, create contacts, track projects, and bill clients all from one easy to use tool. With an easy to use interface and a powerful and extensive list of features, Cobalt Cloud takes online collaboration to the next level.

Email Features

Cobalt Cloud supports Microsoft ActiveSync synchronization protocol. It can synchronize the following items:

• Email
• Appointments
• Contacts
• Tasks

Cobalt Cloud can synchronize with the following clients or devices:

• Outlook
• Gnome Evolution
• iPhone
• Nokia Mail for Exchange
• Windows Mobile
• Palm
• Google Android
• Symbian SyncML client on Nokia, Sony Ericsson and others
• Blackberry
• Thunderbird 3

 Other Features

	File Manager – Securely share documents, files, and other information with your organisation, remote workers, and business partners. Authorized users have secure access to files at any time from anywhere. Locate the information you need quickly and easily with Advanced Search and the optional Full-Text Search feature. Personal file directories also provide a secure location to store your own files safe in the knowledge that they are secure, backed up and accessible from anywhere.
	Online Calendar – Keep track of personal appointments, group meetings and company-wide events. Check people’s availability using the Group Planner feature. Securely share access to your calendar with colleagues who need to know your schedule, while maintaining the privacy of your personal meetings.
	Contact and Business Directory – Share external contacts throughout your organisation or keep them private. Link/Store information for your key contacts both inside and outside your company and access it from anywhere in the world using a simple web browser.
	Customer Relations Manager – Log all customer meetings, emails, letters etc. Rate the progress of each intervention. Link items within the calendar or address book and attach files of additional information (reports, spreadsheets etc). You can also prioritize and delegate tasks to other members of staff. CRM builds an audit trail enabling anyone within your organisation to access information on your organisations interaction history with various customers.
	Task Manager – Create and keep track of personal action items. Easily follow the progress of a task from start to completion and view status by owner or category. The powerful search tool will locate the relevant tasks.
	Knowledge Base – Share, retain and centralise company wide information & data using a Knowledgebase. Enable your employees to post and answer question, publish articles and collaborate on content. Attach files and other documents, allow an audit trail to be created of when documents have been added or modified.
	Helpdesk – Ticketing system enabling the user to assign and prioritise tasks, monitor progress of tasks and with creation of audit trail enable these tasks to be modified part way through.
	Resources – Keep track of your products, laptops/projectors etc This module enables you or your staff to log and book out everything from meeting rooms to projectors and have this visibly available for all to see.